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Can I update my information while my order is being processed?
Unfortunately, your information cannot be updated while your order is being processed....
Do I get a Site Seal when I purchase an SSL Certificate?
Yes, you do receive a Site Seal when you purchase an SSL Certificate in the form of static image...
Do we offer SSL certifications ?
A shared SSL Certificate is provided with every Host 99 account. Private SSL...
Do you support SFTP?
SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.
How can I find my client ID?
Your client ID is listed on your invoice as the first half of your invoice number. It is also...
How can I find out what my plan includes?
Details of the Your Hosting plans can be found by logging into your account and clicking on...
How do I pay an invoice ?
You can pay an invoice by logging into "Your Account" using your billing username...
How do I pay with PayPal ?
When you are placing your order with Host 99 you are given the option to pay by credit card or...
How do I transfer my domain name from my old host to Host 99?
If you are looking to transfer your domain name you currently have hosted or registered elsewhere...
How do I update my contact information ?
You can update your billing contact information in your billing account using your billing...
How do I view my information in your system?
You can view all of your personal and billing information at your customer portal. Your login...
How do I view my invoices ?
You can view your invoices by logging into your customer portal using your...
How do you log into Support & Billing?
You can log into your billing account by going to Client Portal using your billing...
How long do you keep my account details in your system?
We keep account details in our system for 30 days after a cancellation has taken place, but under...
I ordered an SSL or static IP and now my site is down.
When you order a SSL we assign a static IP to your account. A static IP is required for...
I think I'm blocked and I cannot see my website, what do I do?
Please follow the instructions provided below to check and see if your IP address is blocked from...
I'm trying to place an order and get an 'Charge declined' error message.
This message usually appears when you don't have enough funds to cover the cost of the...
I've lost my control panel/billing logins
If you have forgotten or lost your username or password you can have your welcome email resent,...
If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?
As we offer an 30 Day money back guarantee.  For further information on this please review...
If I cancel my account, can I reactivate it?
Your account can be reactivated by Host 99 if you cancel it. If you originally cancelled within...
Where are your Terms & Conditions located ?
You can view our Terms & Conditions on our website's Terms Of Service page

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