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If you are a current customer with Host 99. Please login into your Host 99 Account to authenticate your support ticket submission. Otherwise; You will be required to verify account details before hosting or PCI support can be recieved. We do apologize for the inconvenience

Experiencing a problem? Please be sure to check our common troubleshooting guide first as this may answer your question without needing to contact our support team: KnowledgeBase & FAQ's

When submitting to Sales or Support, please be sure to expect from 1 hour to 4 hour delay on a technician to respond. All tickets are answered within usually 4 hours depending on the issue you are submitting for. Host 99 technicians will review your details closely before responding. We do value you as a customer and we appreciate you choosing Host 99 as your web hosting provider.
Ticket Submission Suggestions
Help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue.

Below are some tips:
  • Write in clear English
  • Include any error messages that occur on-screen or under logs in your cPanel Or Software
  • Or if there's no error message, a screenshot illustrating the problem
  • State when the problem started and what changes were made immediately beforehand
  • Explain step-by-step how to reproduce the error and include any login details if necessary

Please Note:
All tickets are responded to in the order they are received based on last activity, so 'bumping' of tickets will only delay our response. We endeavor to respond promptly however please be mindful that we may need to contact third parties on your behalf for further information and this may delay our response.

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