Please do the following to log into FTP using your FTP client there is two different ways you can do this and it depends on the FTP client your using.
1. You need to choose the server type as “FTPES -FTP over explicit TLS/SSL” when try to connect to your ftp account using port 21
If this is not available then try to use the second option
2. “FTP with TLS/SSL” (Auth TLS – Explicit) using port 21
Note: Filezilla is the only free FTP client tested for SSL allowance by our Technicians. We do not offer support for the FTP client software. We do apologize for any inconvenience.
