Maintenance Update!! (#3)

Server 26 old disk was successfully mounted and we have started to prepare data transfer to the new HD. Currently we are copying all the files to the new disk and the entire restoration will be completed within a few hours. (Accurately transfer without loss of data) We will update again once the entire process is completed.


 

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Server 26 will require several hardware replacements to be fully restored. Our team is moving through these quickly. Our support and social media teams are working with customers to address any residual effects of the server reboots as well. It’s time like these that we realize most that it’s our customers who make Host 99 great–and when we appreciate you the most.

All accounts will be moved to a new server with much more resource and updated hardware. This action will require time. We do understand time is money and emails equals business. We are working around the clock with a full team to get server 26 restored and stable enough to transfer all accounts to the new server.

We know you’ve heard it before (and you’ll hear it again), but thank you for your support and patience.

 

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It has been confirmed that Server 26 is experiencing high disk I/O wait. The server is actually up and functional. Due to ” high disk I/O wait” the server may seem unresponsive at times. May show an error such as “The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.”

At this time we are preparing for HD replacement to restore access to all accounts. The rough graph below shows the ” high disk I/O wait” process and what is all involved. Again, we do apologize for the inconvenience and as expected the scheduled maintenance was required.

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