We want you to be completely satisfied with your web hosting, email hosting, and/or design services. You may cancel your account anytime within the first 30 days for any reason or of no reason at all and receive a full 100% refund of your hosting fees. We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!
45 Day Hosting Guarantee
30-Day 100% Money Back Guarantee As a valued Host 99 customer you will have complete unrestricted use of your account for 30 days without ANY Risk! If at any time during the first 45 days of your new account, you find you are dissatisfied with our services and wish to look elsewhere, we will issue a 100% REFUND, INCLUDING SETUP FEES (except any over-usage costs). (SSL's and Domains are not included with this 45 Day Money Back Guarantee.)
Included in all hosting plans with Host 99
We have a "ZERO-RISK" and "NO QUESTIONS ASKED" Policy
Receive a FULL REFUND of your money:
+ 100% of ALL money paid, including setup fees (except any over-usage costs)
The majority of all hosting companies only offer a partial 30-day money back guarantee. Either they won't refund your setup fees, or the current month, or charge a "cancellation" fee, or make you fight so hard to get the money-back guarantee it makes it not worth the effort! With Host 99, you can rest assured that you will receive a 100% refund of all fees paid - including setup fees. If you request your money back within the first 45-days of activating your account (less any over-usage costs).
For further details please read our "Terms Of Service", where we legally agree to refund 100% of
your money including setup fees!
24/7/365 Maintenance & Support Guarantee
At host-99.com we put much affords to provide you the continuous professional maintenance and support. Once you become our customer, you can rely on our competence in all situations. You can contact us anytime via e-mail, online inquiry form or using live chat service (During Live Chat Support Hours). Our customer support department will consider your question as soon as possible, as we work 24/7/365.
Price Freeze Guarantee
Pay attention that, having signed for our web hosting services your monthly fee will remain fixed as long as you stay our client. Price freeze guarantee means that the cost of service will not increase in any case. However we can raise the price for some new hosting plans, so if you want to sign up for them, the new price might be higher.
If at any point during that initial 45 day period you are not fully satisfied with our service, or you feel our hosting plans simply don't meet your needs contact us via the members support area with a brief explanation, please note in the support request that you would like to take advantage of the 45 Day Money Back Guarantee. This refund is given at Host 99 discretion.
15 minutes to 1 Hour Support Response Guarantee
We guarantee on most cases that we will respond within 4 hours on a support request and 99.9% of the time a resolution as well. With Host 99 we will take upon ourselves to insure you are responded to promtly and accurately. Support ticket must be logged properly for the "Technical Support" department via "Customer Client Area"
- Excludes other departments - billing, sales etc.
- Does not guarantee issue resolution - only that you will receive a response from a human that your issue is being investigated
- The ticket submittion must be by the account owner and not a third party regardless of additon to the owners contact list.