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Complete Satisfactory We want you to be completely satisfied with your web hosting, email hosting, and/or design services. You may cancel your account
anytime within the first 30 days for any reason or of no reason at all and receive a full 100% refund of your hosting fees.
We are committed to providing superior products and service to our customers.
If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!

30 Day Money Back Guarantee Host 99 understands that while we try very hard to provide the best service, sometimes we're just not for you. Thus, we are proud to offer our no-questions-asked money back guarantee on
our web hosting services. If you decide to cancel within the money back guarantee period of 30 days, you will receive a full refund less any setup fees, SSL, web development
(Including Mods, Addons, Upgrades), design and domain registration, transfer or renewal costs (our market price for domain registration is $12.95 per year.)
Complete details can be found in our terms of service.

Anytime Money Back Guarantee Host 99 is a now offering a no questions asked anytime money back guarantee on all new accounts purchased after March 1, 2012. If you decide to cancel your account after the 30 day money back guarantee period and you meet the above criteria (purchased after March 1, 2012) you will receive a pro-rated refund less any processing fees, setup fees, SSL, web development (Including Mods, Addons, Upgrades), design and domain registration, transfer or renewal costs (our market price for domain registration is $12.95 per year). Complete details can be found in our terms of service.

99.9% Uptime As a customer of Host 99, you are entitled to a 99.9% monthly uptime guarantee, which means that if your server drops below a 99.9% uptime in a given month, we will refund that month of hosting to you. As a hosting provider that believes in simplicity, we want web hosting to be one less worry in an already stressful world. We feel confident that you can rely on our services for your website. For complete details regarding this uptime guarantee, please review our terms of service.

4 Hour Support Response Guarantee We guarantee on most cases that we will respond within 4 hours on a support request and 99.9% of the time a resolution as well. With Host 99 we will take upon ourselves to insure you are responded to promtly and accurately. Support ticket must be logged properly for the Technical Support department via http://billing.host-99.com/
Excludes other departments - billing, sales etc. We do not guarantee issue resolution - only that you will receive a response from a human that your issue is being investigated. The ticket submittion must be by the account owner and not a third party regardless of additon to the owners contact list.
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